The story behind our company's beginnings and our mission
Our story began with a simple principle: make financial services accessible and easy to use. We saw a need for a platform that could empower individuals and businesses with flexible payment solutions, including cryptocurrency payments and digital asset management. Today, we're proud to be a leader in the fintech space, dedicated to inspiring and motivating our users to take control of their financial lives.
Our Mission
We aim to transform financial empowerment by providing secure, easy-to-use blockchain services, building strong partnerships, and offering simple access to cryptocurrency networks. Through consistent innovation and trust, we help our clients learn new ways to grow and succeed in the digital economy.
Our Vision
We aim to lead the way in crypto innovation, building financial ecosystems that are both valuable and inclusive. With the use of advanced technology and building strong partnerships, we empower individuals and businesses to thrive in the evolving financial world. Our commitment to financial inclusivity drives us to create opportunities for everyone to succeed.
Our Core Values
Financial Freedom
We're dedicated to breaking down barriers and making financial services accessible to
all.
Result-Driven
We're focused on delivering exceptional results and exceeding our customers'
expectations.
Collaboration
We believe in working together with users, partners, and the fintech community to achieve
mutual growth.
Integrity
Building trust through transparency and reliability.
Innovation
We continuously develop cutting-edge financial solutions.
Our goal is to make digital asset
management more efficient
We are committed to being a driving force to make cryptocurrency trading and digital asset
management accessible and easy to use for everyone.
M
Total successful transasctions completed
M
Satisfied clients around the world
%
Our company's success rate
Take a look at what we've accomplished
4.9/5 Rating
Ask if you have any questions about us.
We are ready to answer all your questions. Ask us any questions you may have.
Is my data secure?
Yes, Bitselah prioritizes the security of your data and uses industry-standard encryption
and
secure servers to protect your information.
How much is the gift card exchange rate?
The gift card exchange rate on Bitselah varies depending on the market rate and the type
of
gift card. You can check the current exchange rates on the platform.
How do I get started with cryptocurrency trading?
To get started with cryptocurrency trading on Bitselah, simply create an account, verify
your
identity, and deposit your cryptocurrency to start trading.
Bitselah provides digital and financial services in compliance with applicable laws. This Terms of
Use agreement, which forms a binding agreement between Bitselah ("we," "us," "our") and you ("you,"
"your") outlines the rules and guidelines for using our services, including our website, mobile app,
and any other offerings. Your use of our services indicates your unconditional acceptance of these
terms, including our Privacy Policy and any applicable laws and regulations. If you disagree with
any part of this agreement, please discontinue use of our services. We encourage you to carefully
read and understand this agreement, as it outlines your rights and responsibilities when using our
services.
If you do not agree to be bound by this Agreement, please do not access or use the Platform or any
of the Services. We reserve the right to modify this Agreement at any time, and your continued use
of the Platform or any of the Services indicates your acceptance of any changes.
User Agreement
Age Requirement:
Are at least 18 years old or the legal age in your jurisdiction.
You acknowledge that you are legally permitted to use our platform and services.
Capacity to Contract:
Have the capacity to enter into binding contracts. You ensure
that you are mentally capable and authorized to agree to these terms.
Lawful Use:
Will use the platform only for lawful purposes. You agree to use
Bitselah's services for legitimate and lawful activities, complying with all applicable laws and
regulations.
Through your use of Bitselah, you represent and warrant that:
You are at least 18 years old or the legal age in your jurisdiction, whichever is greater.
You have the legal capacity to enter into binding contracts and are not prohibited from
using our services.
You will only use the platform for lawful purposes, including but not limited to:
Compliance with all applicable laws and regulations.
Not using the platform for fraudulent or illegal activities.
Not using the platform to infringe on the rights of others.
Not using the platform to transmit harmful or malicious code.
You further agree to:
Provide accurate and truthful information when using our services.
Maintain the confidentiality of your account and login credentials.
Not share your account or login credentials with anyone.
Comply with all applicable laws and regulations when using our services.
Account Registration
You must register an account to access Bitselah services, providing accurate, current, and complete
information during registration, and maintain the confidentiality of your account credentials,
including your username and password, notifying Bitselah immediately of any unauthorized use or
security breach.
Security
You agree to implement robust security measures, including two-factor authentication (2FA), to
protect your account, and acknowledge that Bitselah is not liable for any losses arising from your
failure to secure your account, including unauthorized access or theft of funds.
Trading and Exchange
Cryptocurrency trading involves significant risks, including market volatility, and Bitselah does
not guarantee profits or losses, and transactions are final and irreversible once confirmed on the
blockchain or within our platform.
Payments
Payments for services are processed through secure channels, with fees disclosed upfront and
non-refundable unless explicitly stated, and you are responsible for paying all applicable fees and
taxes associated with your use of Bitselah services.
Intellectual Property
All content on Bitselah, including trademarks, designs, software, and text, is protected by
intellectual property laws, and you may not reproduce, distribute, or use Bitselah content without
explicit permission, except as authorized by applicable law.
Disclaimer of Warranties
Bitselah services are provided "as is" without warranties of any kind, express or implied, and we do
not guarantee uninterrupted or error-free services, and we may modify or discontinue certain
features or services at any time, without notice or liability.
Limitation of Liability
Bitselah is not liable for any losses caused by market fluctuations, third-party service
disruptions, unauthorized access due to user negligence, or other circumstances beyond our control,
including any indirect, special, incidental, or consequential damages.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic
of Nigeria, without giving effect to any principles of conflict of laws. Any disputes arising out of
or in connection with these Terms shall be resolved through arbitration in accordance with the
Arbitration and Conciliation Act (ACA) of Nigeria and the Rules of the Lagos Court of Arbitration
(LCA), as amended from time to time.
General Provisions
These Terms constitute the entire agreement between you and Bitselah regarding your use of our
services, and supersede all prior or contemporaneous agreements, whether written or oral, and if any
provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in
effect, and our failure to enforce any right or provision in these Terms will not be deemed a waiver
of such right or provision.
As a condition for using Bitselah, you acknowledge that you have read, understood, and agree to be
bound by these terms. If you do not agree to these terms, please do not use our platform or
services.
Privacy Policy page
Introduction
At Bitselah, we take your privacy and security seriously. We understand that your personal
information is sensitive and deserve to be protected. Our privacy policy explains how we collect,
use, and protect your data, and we want to assure you that we prioritize transparency and
accountability in our data handling practices.
We collect user data to provide and improve our services, ensure compliance with legal obligations,
and enhance user experience. We want to assure you that we handle your data with the utmost care and
respect for your privacy. Your data is safe with us, and we use it in a way that cannot be used to
identify you as an individual. We use anonymization and aggregation techniques to ensure that your
personal information remains confidential.
Through our data collection and usage practices, we can provide a secure, personalized, and improved
experience for our users. We strive to be transparent and accountable in our data handling practices
and comply with applicable data protection regulations. You can trust that your data is protected
and used only for the purposes stated in our privacy policy.
Information Collection
We collect and process various categories of personal data to provide our services, comply with
legal obligations, and pursue our legitimate interests. These categories include:
Identification and contact information (Name, email address, mailing address, and phone
number)
Profile information (Username, password, date of birth, and gender)
Feedback and communication records (Support requests, surveys, and correspondence)
Payment and transaction information (Payment method, transaction history, and location data)
Usage and interaction data (Browsing history, search queries, and content engagement)
Marketing preferences and engagement data (Newsletter subscriptions, promotional responses,
and social media interactions)
Device and browsing data (IP address, browser type, and operating system)
We collect and process this information to deliver our services, improve user experience, and fulfil
our legal and regulatory obligations.
Data Security
We protect your personal information by preventing unsolicited contact from third parties. We do not
share or distribute your personal data to others for their marketing purposes. It's important to
keep your account password confidential to prevent unauthorized access. While we implement robust
security measures to safeguard your information, no security system is impenetrable, and we cannot
guarantee complete security against illegal or unforeseen activities.
Data Sharing
We respect your privacy and only share your personal information with third parties under specific
circumstances. Here are some scenarios where we may share your information:
Operational providers: We partner with trusted companies to operate our services, such as
customer support, website management, and payment processing. These partners use your
information solely for our purposes and are bound by our privacy standards.
Gift Card Disclosure: When you send a gift card, we share your name with the recipient.
Professional Consultations: We may share your information with professional advisors like
lawyers, auditors, and insurers to support our business operations.
Risk Management: We share information with third parties to prevent fraud, ensure
compliance, and maintain safety. This may include sharing information with fraud prevention
companies to help us and others prevent illegal transactions.
Business Transfers: In the event of a business transaction, such as a merger, acquisition,
or sale of assets, we may share your personal information as part of the transfer.
Rest assured, we only share your information under these specific circumstances and always
prioritize your privacy.
Cookies Policy
We use cookies to enhance your browsing experience and provide personalized content. Cookies are
small text files stored on your device when you visit our website. We use different types of
cookies, including session cookies, persistent cookies, first-party cookies, and third-party
cookies. These cookies help us authenticate your identity, personalize our content to your
preferences, analyze your interactions with our website, and show you relevant advertisements.
You can manage cookies in your browser settings, where you can accept all cookies, reject all
cookies, or customize your cookie preferences. Please note that disabling cookies may affect your
browsing experience. Furthermore, we use tracking technologies like pixels and web beacons to
collect information about your interactions with our emails and website. Your consent to our use of
cookies is assumed when you access our website. We will update this policy as needed, so please
check back regularly.
User Rights
As a user of our services, you have the following rights regarding your personal information:
Right to Access: You have the right to request access to your personal information and
obtain a copy of it.
Right to Rectification: You have the right to request corrections to inaccurate or
incomplete personal information.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your
personal information.
Right to Restriction of Processing: You have the right to request limitations on the
processing of your personal information.
Right to Object: You have the right to object to the processing of your personal
information.
Right to Data Portability: You have the right to request the transfer of your personal
information to another organization.
Right to Withdraw Consent: You have the right to withdraw your consent to the processing of
your personal information at any time.
If you wish to exercise any of these rights, please contact us at +234-xxx-xxx. We
will respond promptly to your request.
Changed in Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services,
or applicable laws. If we make significant changes, we will notify you in advance through our
services or by other means, such as email. You can review the previous versions of our Privacy
Policy by contacting us.
Effective Date: Last Updated:
Your continued use of our services after the effective date of any changes to this Privacy Policy
will constitute your acceptance of the revised policy.
AML Policy page
Introduction
Bitselah is committed to preventing and detecting money laundering, terrorist financing, and other
financial crimes. Our AML program is designed to ensure that our platform is not used for illegal
activities. We adhere to strict AML practices to ensure the integrity of our platform and protect
our users.
AML/KYC Requirements
To ensure compliance with AML regulations, we require all users to complete a Know Your Customer
(KYC) process, which includes:
Government-issued ID verification: We verify the identity of our users through
government-issued IDs such as passports, driver's licenses, or national IDs. This ensures
that users are who they claim to be.
Proof of residence: We require users to provide proof of residence, such as utility bills or
bank statements, to ensure that they are who they claim to be.
Source of funds: For high-value transactions, we require users to provide information on the
source of funds to ensure that they are legitimate. This includes documentation such as pay
stubs, tax returns, or proof of inheritance.
Customer Due Diligence
We assess the risk profile of each user to determine the required levels of monitoring. Enhanced Due
Diligence (EDD) is applied to high-risk users or transactions. This includes:
Risk assessment: We assess the risk profile of each user based on factors such as location,
transaction history, and other relevant information.
Monitoring: We monitor user transactions to detect suspicious activity. This includes
monitoring for unusual patterns, such as sudden changes in behavior or large transactions.
EDD: We apply EDD to high-risk users or transactions. This includes additional verification
steps, such as verifying the source of funds or requiring additional documentation.
Transaction Monitoring
We monitor transactions for:
Unusual patterns: We detect unusual patterns in user transactions, such as sudden changes in
behavior or large transactions.
Transactions with blacklisted entities or sanctioned jurisdictions_: We prevent transactions
with entities or individuals on sanctions lists or in sanctioned jurisdictions.
Suspicious activity: We monitor for suspicious activity, such as attempts to obscure
transaction sources or destinations.
Reporting Suspicious Activity
We report suspicious transactions to the Financial Intelligence Unit (FIU) or relevant authorities.
Users are prohibited from attempting to obscure transaction sources or destinations. We also report
suspicious activity to the relevant authorities.
Record Keeping
We retain KYC records and transaction data for a minimum of [Insert Duration] to comply with
regulatory obligations. This ensures that we can provide necessary information to regulatory
authorities in the event of an investigation.
Compliance
We regularly audit our AML practices to ensure full compliance with evolving regulations. Our AML
program is designed to ensure that our platform is not used for illegal activities. We also ensure
that our employees and agents are trained on AML procedures and requirements.
User Responsibilities
Users are required to:
Provide accurate and truthful information during the KYC process
Update their information if there are any changes
Not attempt to obscure transaction sources or destinations
Not use our platform for illegal activities
Consequences of Non-Compliance
Failure to comply with our AML policies and procedures may result in:
Account suspension or termination
Reporting to regulatory authorities
Legal action
Amendments
We reserve the right to amend this AML policy at any time to ensure compliance with evolving regulations.
