Faq
Ask any questions related to our services or products
You can buy cryptocurrency on Bitselah by creating an account, verifying your identity, depositing funds, and placing an order on the platform
Yes, you can sell cryptocurrency on Bitselah by following the same process as buying.
Fees vary depending on the transaction type and cryptocurrency. Check the platform for current fees.
You can deposit cryptocurrency by generating a deposit address on the platform and transferring funds from your wallet.
We offer a wide range of gift cards from popular platforms like XBOX, Amazon, iTunes, Google Play, Microsoft, PlayStation, Spotify, PayPal, NINTENDO, STEAM, and lots more
Yes, we offer competitive and affordable crypto rates. You can buy, sell, and swap crypto at the speed of light, without breaking the bank!
We support various payment methods, including Zelle, Cash App, and more. You can trade Bitcoin, gift cards, and other cryptocurrencies with ease.
Our transactions are lightning-fast! You can buy, sell, and swap on the go!
Absolutely! We prioritize security and ensure that all transactions are safe and secure.
You can withdraw cryptocurrency by entering the recipient's address and confirming the transaction.
Yes, you can buy gift cards with cryptocurrency on Bitselah.
Redeem gift cards by entering the gift card code and following the prompts.
Contact customer support through the platform's contact page, email, or phone number.
Transaction processing times vary. Check the platform for estimates.
Contact customer support to request cancellation or reversal, subject to platform policies.
Bitselah is a cryptocurrency trading platform that offers various services, including cryptocurrency trading, gift card services, airtime services, bill payment services, betting and lottery services, and educational payments.
Bitselah supports a diverse range of popular cryptocurrencies, providing a flexible and secure platform for all your digital transactions. Our supported coins include:
- Bitcoin (BTC)
Ethereum (ETH)
- Binance Coin (BNB)
- Litecoin (LTC)
- Tron (TRX)
- USDT (Tether)
- USDC (USD Coin)
Yes, Bitselah prioritizes the security of your data and uses industry-standard encryption and secure servers to protect your information.
The trading hours on Bitselah are 24/7, allowing you to trade cryptocurrencies at any time.
What is a private key in cryptocurrency?
Yes, Bitselah offers bill payment services, allowing you to settle bills using your cryptocurrency holdings.
To get started with cryptocurrency trading on Bitselah, simply create an account, verify your identity, and deposit your cryptocurrency to start trading.
Yes, you can withdraw cash from your airtime service on Bitselah.
Bitselah uses industry-standard security measures to ensure the security of all transactions, including betting and lottery transactions.
Yes, Bitselah's airtime service allows you to buy both local and international airtime.
The gift card exchange rate on Bitselah varies depending on the market rate and the type of gift card. You can check the current exchange rates on the platform.
- Welcome to bitselah
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Terms of Service page
Introduction
Bitselah provides digital and financial services in compliance with applicable laws. This Terms of Use agreement, which forms a binding agreement between Bitselah ("we," "us," "our") and you ("you," "your") outlines the rules and guidelines for using our services, including our website, mobile app, and any other offerings. Your use of our services indicates your unconditional acceptance of these terms, including our Privacy Policy and any applicable laws and regulations. If you disagree with any part of this agreement, please discontinue use of our services. We encourage you to carefully read and understand this agreement, as it outlines your rights and responsibilities when using our services. If you do not agree to be bound by this Agreement, please do not access or use the Platform or any of the Services. We reserve the right to modify this Agreement at any time, and your continued use of the Platform or any of the Services indicates your acceptance of any changes.
User Agreement
Age Requirement:
Are at least 18 years old or the legal age in your jurisdiction. You acknowledge that you are legally permitted to use our platform and services.Capacity to Contract:
Have the capacity to enter into binding contracts. You ensure that you are mentally capable and authorized to agree to these terms.Lawful Use:
Will use the platform only for lawful purposes. You agree to use Bitselah's services for legitimate and lawful activities, complying with all applicable laws and regulations. Through your use of Bitselah, you represent and warrant that:- You are at least 18 years old or the legal age in your jurisdiction, whichever is greater.
- You have the legal capacity to enter into binding contracts and are not prohibited from using our services.
- You will only use the platform for lawful purposes, including but not limited to:
- Compliance with all applicable laws and regulations.
- Not using the platform for fraudulent or illegal activities.
- Not using the platform to infringe on the rights of others.
- Not using the platform to transmit harmful or malicious code.
- Provide accurate and truthful information when using our services.
- Maintain the confidentiality of your account and login credentials.
- Not share your account or login credentials with anyone.
- Comply with all applicable laws and regulations when using our services.
Account Registration
You must register an account to access Bitselah services, providing accurate, current, and complete information during registration, and maintain the confidentiality of your account credentials, including your username and password, notifying Bitselah immediately of any unauthorized use or security breach.Security
You agree to implement robust security measures, including two-factor authentication (2FA), to protect your account, and acknowledge that Bitselah is not liable for any losses arising from your failure to secure your account, including unauthorized access or theft of funds.Trading and Exchange
Cryptocurrency trading involves significant risks, including market volatility, and Bitselah does not guarantee profits or losses, and transactions are final and irreversible once confirmed on the blockchain or within our platform.Payments
Payments for services are processed through secure channels, with fees disclosed upfront and non-refundable unless explicitly stated, and you are responsible for paying all applicable fees and taxes associated with your use of Bitselah services.Intellectual Property
All content on Bitselah, including trademarks, designs, software, and text, is protected by intellectual property laws, and you may not reproduce, distribute, or use Bitselah content without explicit permission, except as authorized by applicable law.Disclaimer of Warranties
Bitselah services are provided "as is" without warranties of any kind, express or implied, and we do not guarantee uninterrupted or error-free services, and we may modify or discontinue certain features or services at any time, without notice or liability.Limitation of Liability
Bitselah is not liable for any losses caused by market fluctuations, third-party service disruptions, unauthorized access due to user negligence, or other circumstances beyond our control, including any indirect, special, incidental, or consequential damages.Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without giving effect to any principles of conflict of laws. Any disputes arising out of or in connection with these Terms shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act (ACA) of Nigeria and the Rules of the Lagos Court of Arbitration (LCA), as amended from time to time.General Provisions
These Terms constitute the entire agreement between you and Bitselah regarding your use of our services, and supersede all prior or contemporaneous agreements, whether written or oral, and if any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect, and our failure to enforce any right or provision in these Terms will not be deemed a waiver of such right or provision. As a condition for using Bitselah, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please do not use our platform or services.Privacy Policy page
Introduction
At Bitselah, we take your privacy and security seriously. We understand that your personal information is sensitive and deserve to be protected. Our privacy policy explains how we collect, use, and protect your data, and we want to assure you that we prioritize transparency and accountability in our data handling practices.
We collect user data to provide and improve our services, ensure compliance with legal obligations, and enhance user experience. We want to assure you that we handle your data with the utmost care and respect for your privacy. Your data is safe with us, and we use it in a way that cannot be used to identify you as an individual. We use anonymization and aggregation techniques to ensure that your personal information remains confidential.
Through our data collection and usage practices, we can provide a secure, personalized, and improved experience for our users. We strive to be transparent and accountable in our data handling practices and comply with applicable data protection regulations. You can trust that your data is protected and used only for the purposes stated in our privacy policy.
Information Collection
We collect and process various categories of personal data to provide our services, comply with legal obligations, and pursue our legitimate interests. These categories include:
- Identification and contact information (Name, email address, mailing address, and phone number)
- Profile information (Username, password, date of birth, and gender)
- Feedback and communication records (Support requests, surveys, and correspondence)
- Payment and transaction information (Payment method, transaction history, and location data)
- Usage and interaction data (Browsing history, search queries, and content engagement)
- Marketing preferences and engagement data (Newsletter subscriptions, promotional responses, and social media interactions)
- Device and browsing data (IP address, browser type, and operating system)
Data Security
We protect your personal information by preventing unsolicited contact from third parties. We do not share or distribute your personal data to others for their marketing purposes. It's important to keep your account password confidential to prevent unauthorized access. While we implement robust security measures to safeguard your information, no security system is impenetrable, and we cannot guarantee complete security against illegal or unforeseen activities.Data Sharing
We respect your privacy and only share your personal information with third parties under specific circumstances. Here are some scenarios where we may share your information:- Operational providers: We partner with trusted companies to operate our services, such as customer support, website management, and payment processing. These partners use your information solely for our purposes and are bound by our privacy standards.
- Gift Card Disclosure: When you send a gift card, we share your name with the recipient.
- Professional Consultations: We may share your information with professional advisors like lawyers, auditors, and insurers to support our business operations.
- Risk Management: We share information with third parties to prevent fraud, ensure compliance, and maintain safety. This may include sharing information with fraud prevention companies to help us and others prevent illegal transactions.
- Business Transfers: In the event of a business transaction, such as a merger, acquisition, or sale of assets, we may share your personal information as part of the transfer.
Cookies Policy
We use cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device when you visit our website. We use different types of cookies, including session cookies, persistent cookies, first-party cookies, and third-party cookies. These cookies help us authenticate your identity, personalize our content to your preferences, analyze your interactions with our website, and show you relevant advertisements.You can manage cookies in your browser settings, where you can accept all cookies, reject all cookies, or customize your cookie preferences. Please note that disabling cookies may affect your browsing experience. Furthermore, we use tracking technologies like pixels and web beacons to collect information about your interactions with our emails and website. Your consent to our use of cookies is assumed when you access our website. We will update this policy as needed, so please check back regularly.
User Rights
As a user of our services, you have the following rights regarding your personal information:- Right to Access: You have the right to request access to your personal information and obtain a copy of it.
- Right to Rectification: You have the right to request corrections to inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information.
- Right to Restriction of Processing: You have the right to request limitations on the processing of your personal information.
- Right to Object: You have the right to object to the processing of your personal information.
- Right to Data Portability: You have the right to request the transfer of your personal information to another organization.
- Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information at any time.
Changed in Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. If we make significant changes, we will notify you in advance through our services or by other means, such as email. You can review the previous versions of our Privacy Policy by contacting us.Effective Date:
Last Updated:
Your continued use of our services after the effective date of any changes to this Privacy Policy will constitute your acceptance of the revised policy.
AML Policy page
Introduction
Bitselah is committed to preventing and detecting money laundering, terrorist financing, and other financial crimes. Our AML program is designed to ensure that our platform is not used for illegal activities. We adhere to strict AML practices to ensure the integrity of our platform and protect our users.
AML/KYC Requirements
To ensure compliance with AML regulations, we require all users to complete a Know Your Customer (KYC) process, which includes:
- Government-issued ID verification: We verify the identity of our users through government-issued IDs such as passports, driver's licenses, or national IDs. This ensures that users are who they claim to be.
- Proof of residence: We require users to provide proof of residence, such as utility bills or bank statements, to ensure that they are who they claim to be.
- Source of funds: For high-value transactions, we require users to provide information on the source of funds to ensure that they are legitimate. This includes documentation such as pay stubs, tax returns, or proof of inheritance.
Customer Due Diligence
We assess the risk profile of each user to determine the required levels of monitoring. Enhanced Due Diligence (EDD) is applied to high-risk users or transactions. This includes:
- Risk assessment: We assess the risk profile of each user based on factors such as location, transaction history, and other relevant information.
- Monitoring: We monitor user transactions to detect suspicious activity. This includes monitoring for unusual patterns, such as sudden changes in behavior or large transactions.
- EDD: We apply EDD to high-risk users or transactions. This includes additional verification steps, such as verifying the source of funds or requiring additional documentation.
Transaction Monitoring
We monitor transactions for:- Unusual patterns: We detect unusual patterns in user transactions, such as sudden changes in behavior or large transactions.
- Transactions with blacklisted entities or sanctioned jurisdictions_: We prevent transactions with entities or individuals on sanctions lists or in sanctioned jurisdictions.
- Suspicious activity: We monitor for suspicious activity, such as attempts to obscure transaction sources or destinations.
Reporting Suspicious Activity
We report suspicious transactions to the Financial Intelligence Unit (FIU) or relevant authorities. Users are prohibited from attempting to obscure transaction sources or destinations. We also report suspicious activity to the relevant authorities.Record Keeping
We retain KYC records and transaction data for a minimum of [Insert Duration] to comply with regulatory obligations. This ensures that we can provide necessary information to regulatory authorities in the event of an investigation.Compliance
We regularly audit our AML practices to ensure full compliance with evolving regulations. Our AML program is designed to ensure that our platform is not used for illegal activities. We also ensure that our employees and agents are trained on AML procedures and requirements.User Responsibilities
Users are required to:- Provide accurate and truthful information during the KYC process
- Update their information if there are any changes
- Not attempt to obscure transaction sources or destinations
- Not use our platform for illegal activities
Consequences of Non-Compliance
Failure to comply with our AML policies and procedures may result in:- Account suspension or termination
- Reporting to regulatory authorities
- Legal action